Customer Relation Supervisor

Customer Relation  Supervisor
Responsibilities

• Manages, coordinates, directs, and monitors staff activities to ensure prompt courteous, and accurate responses are provided to customers.
• Manages team in handling complaint/inquiry from through phone, email and walk in is completed.
• Assist Head of Estate Management to establish for both external and internal customer in handling any inquiries for policies and procedures.
• Manage team to support company direction / project.
• Recommends and implements new or improved systems to enhance or expedite work in Customer Service area.
• Ensure any escalate tasks to respective department are well managed.
• Ensure activities in Customer Service is running smoothly : Welcoming call, customer update, SMS, Whatsapp, email & etc.
• Conduct sharing session or Regular meeting with the team to enhance CS Knowledge.

Education Level

• Minimum Bachelor Degree in any discipline.

Skills / Experiences

• Minimum 2 (two) years of experience and exposure in Customer Relations.
• Good looking, interpersonal skills and team work.
• Good communication skills in Indonesian and English (verbal and written).
• Computer literate (Microsoft Office).

Please send your update CV to recruitment@astra-land.co.id

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info@telegram group | July 16, 2019