Customer Service Supervisor

[URGENTLY NEEDED] - CUSTOMER SERVICE SUPERVISOR - Sojilabs Indonesia

We are currently looking for experienced Customer Service Supervisor for our company in South Jakarta.

REQUIREMENTS:

• Candidate must possess at least Diploma in any field.
• At least 3 Year(s) working experience in Sales - Tele sales /Telemarketing or equivalent and have experienced as Supervisor/Coordinator
• Have experience with CRM (Customer Relationship Management) System and SOP
• Excellent managerial, communication and costumer service skills
• Good English and computer skills

RESPONSIBILITIES:

• Monitoring and authenticating returns, exchanges and voids
• Overseeing and assessing customer service operator team performances and provide regular performance related feedback
• Arrange the daily tasks and KPIs for the operator
• Investigating and solving customer service complaints.
• Training the operator staffs to improve the operator performances and overall company services
• Making weekly reports
• Performing other duties assigned by Dept. Manager and Managing Director

If you are interested, please send email to hr.id@sojilabs.com with subject CS SPV_(Name)

Only shortlisted candidates with CV in English will be contacted.
#customerservice #supervisor #lokerjakarta

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@TG, 13102020