Supervisor Contact Center Support

JNE is hiring Supervisor Contact Center Support, please look at the following details :

Requirements:

• Bachelor's degree in Information System or Computer Science
• At least 1year(s) of working experience in the related field, specializing in Contact Center/Customer Service, Technical & Helpdesk Support
• Having knowledge about Troubleshooting, software/hardware issues
• Willing to work on Shift or Weekend

Responsibilities:

• Ability to resolves software and hardware issues
• Identify, evaluate and prioritize customer's problems related to infrastructure in Customer Service Division
• Experienced in managed team
• Monitoring report and analyzing the performance of Customer Service Division
• Monitoring availability and improvement of the infrastructure in Customer Service Division

Be a part of our team and email your updated CV to recruitment@jne.co.id and let us know more about you.

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@TG, 23112020