Customer Service Team Lead

Ruparupacom (Kawan Lama Group)

Position: Customer Service Team Lead.

Placement: Puri Kencana - Kembangan Jakarta Barat

Requirements:

• Candidate must possess at least Diploma, Bachelor's Degree in any field.
• At least 2 Year(s) of working experience as Customer Service Team Leader/Supervisor
• Excellent customer service skills, problem solving and analytical skills
• Preferably Supervisor/Coordinator specialized in e-commerce
• Ability to work as part of a team
• Willing to work in shift time and on public holiday

Responsibilities:

• Responsible to handle and follow up the customer complaint by phone and other channels.
• Maintain all team performance and schedule, handle hard complaint.
• Making monthly team report.
• Ability to make improvement in customer service field

You can send your resume to:

gabriela.gladysca@kawanlamaretail.com

Thankyou and goodluck! ✨

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@TG, 08032022