CX Support

Anisa Dewi:

Position: CX Support

Level: Senior Associate 

Title:  A. Learning & Development

B. Quality Assurance & Knowledge Management Database

About the job :

1. Analysis & Review Ideal Flow handling [A,B]
2. Create Article & Coms Guideline (end to end process) [A,B]
3. Create Module for socialisation(Campaign/New Product/Fitur/Apps) & Traine New Hire [A]
4. Engagement Activity & Facilitator [A]
5. Manage Quality [B]

Skills and experiences required :

1. Experienced minimum 2 years in the same field [A, B] 
2. Minimum D3/S1 all majors [A, B] 
3. Familiar with the flow of customers handling [A,B] 
4. Able to create new hire or existing training materials & development programs, especially in the field of customer service [A] 
5. Accustomed to conduct training [A] 
6. Master in transaction monitoring for assessments at contact center, especially digital platforms [B] 
7. Advanced in Ms. Office skills ( Excel & Powerpoint ) [A,B] 
8. Accustomed to making engagement events & programs [A]
9. Willing to be placed in Semarang [A, B]

if you'r qualified, please send cv updated : annisa.zoelaicha@otoklix.com

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@TG, 25042022